ESS requests are not returned in Assign Work Requests when filtering by Employee Requests Only if the request type is set to Both

Owned by Knowledge Assistant
Jul 25, 2022
1 min read



Description of Issue

ESS service request is not appearing in Assign Work Requests results when filtering by Employee Requests Only



Context

  • EAM

  • Employee Self Service

  • ESS



Cause




Resolution

Install MUN-442465 once it's been released

Workaround:  In Citizen Request Settings, Update request type to select a module radio button of ESS



Additional Information