How to Reverse a Refund

• Issued a refund or refunds in error, and the refund or refunds now needs to be reversed.

• A refund batch needs to reversed. 

• Accounts Receivable

• General Billing

• Property Tax Billing 

• Community Development 

• Utility Billing

• Bill Refund Processing (arrefund)

• Payment Reversals (arrefrev)

• Payment Batch Reversal (arrevbth)

A posted refund or refunds need to be reversed. 

• If the refund batch has not been released or posted, then use the steps found here to delete the refund prior to releasing and posting the batch: Delete a Single Unposted Refund in Bill Refund Processing

• If the batch has been released, it will need to be GL posted from Payments Journal before it can be reversed.

• Once it is GL posted, grab the refund receipt number from the History tab in Bill Inquiry and reverse the refund receipt in Payment Reversals.

• If you need to reverse an entire batch of refunds, then Payment Batch Reversal can be used as well.

• Reversing a refund on the AR side does not void the AP invoice. This will need to be done as well if necessary. 

Reverse a Single Posted Refund Transaction:

1. Navigate to General or Property Revenues > Payment Processing > Payment Reversals

2. Click the Add icon to add a batch. 

3. Enter the needed batch information.

4. Click Accept.

5. Select the Receipt-Rev (V. 11.3) or proceed to step 6 (v. 2017+).

6. Click the Search icon.

7. Enter the refund receipt number that needs to be reversed.

8. Click the Accept. 

9. Confirm that the desired receipt has returned. If multiple records return, use the arrows at the bottom of the screen to flip through the records until the correct receipt is located.

10. Click Reverse.

11. Select a Reason Code.

12. Click Accept.

13. A message appears: Reversal Complete.

14. Click the 'Return' icon to go back to the Payment Reversal screen.

15. Click Output Rel option to release the reversal batch.

16. Exit Payment Reversals by clicking Back.

17. To GL post the Payment Reversal Batch, navigate to General or Property Revenues > Payment Processing > Payments Journal

18. Click Search.

19. Enter the reversal batch number in the Batch field. 

20. Click Accept.

21. Click Output

Reverse the Entire Batch Refund Batch:

Follow the steps found here to reverse the Refund Batch: Payment Batch Reversals

Please contact the appropriate Accounts Receivable Support Team if additional assistance is required: How to determine the correct Accounts Receivable support team to assist with an issue