Delete Pending Web Payment Alert

Owned by Knowledge Assistant
Jun 15, 2023
1 min read



Description of Issue

User manually entered payments and want to clear the pending web payment alert on an Account.



Context

  • Account Customer inquiry 

  • Web Payments Import

  • UBCIS



Cause

Web payment has Gateway Confirmation and Gateway Authorization numbers are populated in Maintain Payments. However, there is no post date on the record.



Resolution

Navigate Property Revenues > Payment processing> Web Payments Import 

  1. Click Maintain Payments in the toolbar.

  2. Click Search and go to the payment record.

  3. Click Update and clear the Authorization numbers and confirmation number, on the record that has no post date.

  4. Click Accept.



Additional Information