SEV1 3356 - 6-22-2023 EERP programs resolve in 504 Gateway Timeout when launched

Owned by Knowledge Assistant
Jun 22, 2023
1 min read



Description of Issue

  • When attempting to Launch Munis programs we receive a 504 Gateway Time-Out.

  • Some clients experiencing the above symptom. TSM SaaS has contacted potentially impacted clients.



Context

  • Enterprise ERP (Munis)

  • Hosting

  • Network Outage



Cause

Cause is not yet determined.



Resolution

If your site is experiencing issues connecting to Tyler's online resources please open a ticket with Online Support with the title: EERP DOWN so that we can track your site and communicate when the issue has been resolved.



Additional Information