Creating a TPAR Citizen Portal Account

• How does a citizen create a portal account?
• Where does a citizen get their temporary password to sign in for the first time?
• Citizens are having issues creating portal accounts.

• TPAR
• Parks & Rec
• Tyler Parks & Recreation
• Citizen Portal

Instructional

1. From the Citizen Portal homepage, click New Account in the top-right corner of the screen.
   
   1. Alternatively, click Sign In and then Sign up now on the next screen.
2. Enter your first name, last name, date of birth, gender, and contact preference.
   1. A phone number may also be required.
3. Enter your address, for residence verification purposes.
   1. County is not required, but may be required on the Profile page upon signing in. It is recommended to enter the County at this stage to avoid confusion later.
4. Enter your email in both the Email Address and Confirm Email Address field.
5. Review the information and click Save.
6. Check the email entered with subject New Contact Created.
   1. This may go to a spam or junk folder.
7. Highlight and Copy the temporary password.
   1. Be cautious about copying extra spaces or any adjacent punctuation.
8. Click Reset Password or return to the Citizen Portal home screen and click Sign In.
9. Enter the email in the first field.
10. Paste the temporary password into the second field.
    1. Characters will appear in this field before entry if the site has set a minimum password length requirement. This is not a saved password, and will be erased once the field is clicked into.
11. Click Sign in.
12. If the browser password manager prompts to save the entered credentials, click Don't Save or exit the pop-up window.
13. Paste the temporary password into the Old Password field.
14. Enter a unique password in the New Password field.
15. Enter the same password in the Confirm New Password field.
16. Click Change Password.
17. The citizen is now logged in. If the browser password manager prompts to save the entered credentials, click Don't Save or exit the pop-up window.
18. Optional: Sign out and return to the Sign In page. Enter the email and unique password and Sign In again. When the browser password manager prompts to save the entered credentials, click Save.

Master Article - TPAR Citizen Portal

Support highly recommends upgrading to version 2023.1.7 or higher to mitigate any issues signing into the Citizen Portal. Several fixes and enhancements regarding portal sign-in went into this version. 

Some browsers or devices will have an option to use a Strong Password (also known as iCloud Keychain for Apple users). Currently, this is not recommended for Parks & Rec sites. Sometimes they work, other times they don’t save properly or don’t enter information into the sign-in fields correctly. Instead, use your browser’s password manager to save a unique user-created password.

The temporary passwords sent via email are randomly generated and can be any number of characters. These are hard coded into the program and cannot be configured otherwise. It is highly recommended that citizens copy and paste these temporary passwords, rather than enter them into the password field by hand.

If a citizen already has a contact page but not a portal account, steps 1-5 can be done through the admin portal:

1. Navigate to Parks & Rec > Contact > Search.
2. Search using the name of the citizen.
3. Click the arrow next to their information to edit the contact.
4. Click Portal.
5. Under the ellipse, select Create Portal Account. This will send an email to them with a temporary password.