An unexpected error occurred while creating the administrator account in TID

When setting an account as an administrator in the CSS/VSS Hosting site you receive the error An unexpected error occurred while creating the administrator account in TID: Could not fetch access token with error: Not Found

• Tyler Identity Community

• TID-C

• Okta

• CSS

• VSS

After migrating from TylerID Core to TylerID Community, in CSS/VSS Hosting, the Tyler Identity User Management SDK Configuration has not been cleared and contains information for TylerID Core.

1. Log into CSS/VSS Hosting

2. On the Client Configuration page click Edit

3. Select Authentication Configuration on the left side of the screen

4. Under Tyler Identity User Management SDK Configuration, select Clear then Update

5. Set desired user as administrator

New installs and upgrades that leverage Tyler Identity Community (TID-C) with CSS and VSS will not be supplied a general 'selfserviceadmin@...' administration account.  Admin accounts will need to be registered as new accounts in the Tyler Portico portal (https://identity.tylerportico.com/) using individual user information. Further information can be found here: CSS and VSS Admin Login with Tyler Identity Community