Description of Issue

Articles related to Parks & Rec Citizen Portal configuration and troubleshooting.

Context

TPAR
Parks & Rec
Tyler Parks & Recreation
Citizen Portal

Cause

The following articles are step-by-step guides for various processes and common issues in the Citizen Portal.

The most common cause for issues citizens face in the portal is that they have not yet signed in. If you receive a complaint that a citizen cannot complete a registration or choose a registrant for a class, always ensure that they have signed into the portal before attempting to complete their registration.

Resolution

Setup and Configuration

Creating a TPAR Citizen Portal Account

Reset Password for a TPAR Citizen Portal Account

Set Parameters for TPAR Citizen Portal Passwords

Change Login Email for TPAR Portal Account

Consolidating Contact Records in TPAR

Troubleshooting

Recommended Devices for Accessing TPAR Citizen Portal

Creating TPAR Portal Account Redirects to Blank Screen

TPAR Password Reset Emails are not Sending

TPAR - Emails Not Sending to Certain Domains

How to Send Test Email Through Tyler Parks and Rec

Additional Information

It is always recommended that sites use the latest version of the software, to incorporate any fixes applied to the Citizen Portal. Please create a case with Parks & Rec Support or System Management Support if you would like to update your prod or non-prod environments.

If citizens consistently receive an error while performing certain processes in the Citizen Portal, please provide the following information to Parks & Rec Support when creating a case:

The device and internet browser the citizen was using.
What the citizen was doing/clicking just before receiving the error.
The error they received, verbatim.
Any errors with the same timestamp in Administration > System Setup > System Log.
1. Click Export in this screen to generate an xcel file, which can be attached when making a support case.
Troubleshooting steps already taken by the citizen.
Any relevant screenshots.

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