Master Article - TPAR Citizen Portal
- Knowledge Assistant
Articles related to Parks & Rec Citizen Portal configuration and troubleshooting.
- TPAR
- Parks & Rec
- Tyler Parks & Recreation
- Citizen Portal
The following articles are step-by-step guides for various processes and common issues in the Citizen Portal.Â
The most common cause for issues citizens face in the portal is that they have not yet signed in. If you receive a complaint that a citizen cannot complete a registration or choose a registrant for a class, always ensure that they have signed into the portal before attempting to complete their registration.
Setup and Configuration
Creating a TPAR Citizen Portal AccountÂ
Reset Password for a TPAR Citizen Portal Account
Set Parameters for TPAR Citizen Portal Passwords
Change Login Email for TPAR Portal Account
Consolidating Contact Records in TPAR
Troubleshooting
Recommended Devices for Accessing TPAR Citizen PortalÂ
Creating TPAR Portal Account Redirects to Blank ScreenÂ
TPAR Password Reset Emails are not Sending
It is always recommended that sites use the latest version of the software, to incorporate any fixes applied to the Citizen Portal. Please create a case with Parks & Rec Support or System Management Support if you would like to update your prod or non-prod environments.
If citizens consistently receive an error while performing certain processes in the Citizen Portal, please provide the following information to Parks & Rec Support when creating a case:
- The device and internet browser the citizen was using.
- What the citizen was doing/clicking just before receiving the error.
- The error they received, verbatim.
- Any errors with the same timestamp in Administration > System Setup > System Log.
- Click Export in this screen to generate an xcel file, which can be attached when making a support case.
- Troubleshooting steps already taken by the citizen.
- Any relevant screenshots.