Reset Password for a TPAR Citizen Portal Account

• Citizen needs to reset their TPAR portal password, either because they have forgotten it or what they remember is no longer working.

• TPAR
• Parks & Rec
• Tyler Parks and Recreation
• Citizen Portal

Instructional

1. From the Parks & Rec Portal homepage, click Sign In.
2. Click Can't access your account?
3. Enter the email used when creating the account in both of the Email Address and Confirm Email Address fields.
4. Click Reset Password.
5. Check the email entered for an automated email with subject line Contact Password Changed.
   
   1. This may go to a spam or junk folder.
6. Highlight and Copy the temporary password.
   1. Be cautious about copying extra spaces or any adjacent punctuation.
7. Click Reset Password or return to the Citizen Portal home screen and click Sign In.
8. Enter the email in the first field.
9. Paste the temporary password into the second field.
   1. Characters will appear in this field before entry if the site has set a minimum password length requirement. This is not a saved password, and will be erased once the field is clicked into.
10. Click Sign in.
11. If the browser password manager prompts to save the entered credentials, click Don't Save or exit the pop-up window.
12. Paste the temporary password into the Old Password field.
13. Enter a unique password in the New Password field.
    1. Note: Site may prevent an old password from being used as the new password. Entering an old password on this step will result in an error on step 15.
14. Enter the same password in the Confirm New Password field.
15. Click Change Password.
16. The citizen is now logged in with their new password. If the browser password manager prompts to save the entered credentials, click Don't Save or exit the pop-up window.
17. Optional: Sign out and return to the Sign In page. Enter the email and unique password and Sign In again. When the browser password manager prompts to save the entered credentials, click Save.

Master Article - TPAR Citizen Portal

Support highly recommends upgrading to version 2023.1.7 or higher to mitigate any issues signing into the Citizen Portal. Several fixes and enhancements regarding portal sign-in went into this version. 

Steps 1-4 can also be done by Parks & Rec clerks from the admin portal.

1. Navigate to Parks & Rec > Contact > Search.
2. Enter the name of the citizen. Click the arrow to the right of their name to Edit the contact.
3. Click Portal.
4. Under the ellipse next to their email, click Reset Password.

The temporary passwords sent via email are randomly generated and can be any number of characters. These are hard coded into the program and cannot be configured otherwise. It is highly recommended that citizens copy and paste these temporary passwords, rather than enter them into the password field by hand. In extreme cases, Parks & Rec Support can set a citizen's password to NeedNew1. Please make a case with the Parks & Rec Support team if this is needed.