SMTP authentication errors

Owned by Knowledge Assistant
Last updated: Sept 05, 2024
1 min read



Description of Issue

When sending emails, an error is being returned from the SMTP server that it is unable to authenticate emails being sent from Enterprise ERP/Tyler Forms.



Context

  • SMTP

  • Workflow Emails

  • Enterprise Forms

  • DocOrigin

  • Email Message Log

  • Enterprise ERP System Emails



Cause




Resolution

There are a number of possible causes for this error, some common causes are listed below: 

  • The password is incorrect

  • The password is expired 

  • The account being used to send emails is not set up with permissions that allow emails to be sent through command scripts. 

  • The account is using multi-factor authentication. 

  • The account password is greater than 35 characters.

  • The SMTP server is not set up to receive emails from the Munis/Tyler Forms server's IP address



Additional Information

Troubleshooting for this issue should generally start on the SMTP server, unless the account sending the email needs to be updated, in which case a case should be opened with Tyler Forms Support to assist. 
If you are hosted, TSM SaaS can assist with locating the IP addresses that are sending emails. 

Master Article - Wfnxtpe3 error when releasing workflow