Error voiding checks in AP Payment Manager

Owned by Knowledge Assistant
Last updated: Jun 30, 2023 by Moriah Yorkey
1 min read
Description of Issue

Error voiding checks in AP Payment Manager  

An Error occurred while voiding checks, please try again 

Context

  • EERP 

  • Accounts Payable 

  • AP Payment Manager 

Cause

Web Service User does not have the necessary private web services available

Resolution

To confirm the issue is with the Web Service user check the System Log program. The exception log will show MUERROR: WS User Authentication Failed

  1. To correct this issue, navigate to the program Web Services

  2. Menu > System Administration > General Administration > Web Services

  3. Click Private Services

  4. Find Web Service Account or Web Account, then click it/highlight it

    1. Can also be titled wsuser or web user

  5. Add All Private web services not open to the web user by using the Access, then All> buttons

Additional Information

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