Error allocating pcard - a user ID XXXX supplied for use at runtime is inactive

Owned by Knowledge Assistant
Last updated: Jul 05, 2023 by Moriah Yorkey
1 min read
Description of Issue

Error when allocating a Purchase Card - a user ID (XXXX) supplied for use at runtime, is inactive. Unable to generate pending actions for this user.

Context

EERP

Accounts Payable

Cause

UserID listed under Statement approver field within the Purchase Card program is inactive

Resolution

 Financials > Accounts Payable > Invoice Processing > Purchase Cards > Purchase Cards

  1. Search on Purchase Card number

  2. Click Update

  3. Update the Username listed under Statement Approver

  4. Click Accept

Additional Information