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TCM 302 Error in Munis
TCM 302 Error in Munis
Description of Issue
Users are getting the error Tyler Content Manager web service call encountered: HTTP Error 302 () when trying to access TCM through Munis
This may occur in a prod or a non-prod environment.
Context
- TCM
- Tyler Content Manager (CM)
- Enterprise ERP (Munis)
Cause
A content manager upgrade failed or, the CM URL is incorrect in TylerCM Munis settings. If this is a non-production environment, the URL may be missing the port number.
Resolution
- Locate the correct TCM URL. This can typically be found on your site report.
- Confirm the site is up and accessible by browsing to the URL in a browser
- Note: If the site is not accessible, review the product upgrade history Software Change Log for Auditing Purposes
- In Munis, navigate to System Administration > General Administration > TylerCM for Munis Settings
- Click Update
- Update the Document Viewer URL and/or Base Web Service URL with the correct URL
- Click Accept
- Reset TCM Master Password and Rebuild TCM Caches: How to Reset Master Password and Rebuild CM Caches
Additional Information
- Users will need to close and reopen programs in Munis for the change to take effect.
- For assistance with a failed upgrade please contact Tyler Systems Management Support or log a case via the Online Support Client Portal
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