TCM 302 Error in Munis

Owned by Knowledge Assistant
Last updated: Dec 11, 2023
Description of Issue

Users are getting the error Tyler Content Manager web service call encountered: HTTP Error 302 () when trying to access TCM through Munis

This may occur in a prod or a non-prod environment.

Context
  • TCM
  • Tyler Content Manager
  • Munis
Cause

TCM URL is incorrect in TylerCM Munis settings. If this is a non-production environment, the URL may be missing the port number.

Resolution
  1. Locate the correct TCM URL. This can typically be found on your site report.
  2. Confirm the site is up and accessible by browsing to the URL in a browser
  3. In Munis, navigate to System Administration > General Administration > TylerCM for Munis Settings
  4. Click Update 
  5. Update the Document Viewer URL and/or Base Web Service URL with the correct URL
  6. Click Accept
  7. Reset TCM Master Password and Rebuild TCM Caches: How to Reset Master Password and Rebuild TCM Caches
Additional Information

Users will need to close and reopen programs in Munis for the change to take effect.