GB invoice and bill do not match in amounts

Owned by Knowledge Assistant
Jun 27, 2023
1 min read



Description of Issue

General Billing invoice is out of balance from the related bill. The bill is correct. The invoice is not.

Discrepancy between bill and GB invoice.



Context

  • Enterprise ERP

  • General Billing

  • GB

  • Invoice Inquiry

  • gbinvinq

  • Bill Inquiry

  • arbilinq

  • Adjust Invoices

  • gbinvmnt



Cause

There is a negative adjustment in the invoice's history.



Resolution

Development is researching the issue. There is no workaround currently.

Since the bill is correct, there is unlikely to be any negative implications to the collections process but certain reports that key off the invoice records may show an incorrect balance. 



Additional Information