Master Article - AWS Troubleshooting Report Builder and connectivity
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Description of Issue
AWS client cannot connect to SSRS/TRSB and requires further review on proper setup and deployment.
Context
Amazon Web Services (AWS)
EERP (Munis)
SQL Server Reporting Services (SSRS)
Tyler Reporting Services Builder (TRSB)
Network Load Balancer (NLB)
Tyler Deploy
Cause
Various causes below:
Site cannot be reached
Missing permissions
Report folders missing
Resolution
Site cannot reached:
AWS Reporting Services URL site cannot be reached
Missing permissions:
AWS Report Builder Permissions
Report folders missing:
Additional Information
Please create a case with TSM Support for further assistance in the Support Portal.