Description of Issue

A posted Payment Plan (Category 45) receipt needs to be reversed.

Context

EERP
Accounts Receivable
Payment Reversals (arrefrev)

Cause

A posted Payment Plan (Category 45) receipt was entered by mistake or incorrectly and needs to be reversed.

Resolution

Navigate to the Payment Reversals program either by searching or via the following path: General or Property Revenues > Payment Processing > Payment Reversals
Click Add to start a new batch of Payment Reversals.
Enter the Processing Date, Effective Date, GL Effective Date, and GL Year/Period.
1. Note: For more information about these dates, please see: An Explanation of Payment Entry Dates and Accounts Receivable Activity Dates
Enter a Description and Department if desired.
Click Accept to finalize the batch information.
Click Search.
Enter the Year, Bill, 45 in the Cat field, and the Receipt to be reversed.
Click Reverse.
A message appears: An entire transaction has been chosen for reversal. Proceed if this is intended.
Click OK.
Select a Reason.
Press ENTER of click Accept.
A message appears: Reversal complete.
Click OK.
Repeat steps 6-14 for each reversal as needed.
When finished, click Back.
Click Output-Rel in the top ribbon to release the batch for posting.
Select the desired Output Options and click Accept.
Choose the desired Output for the report: Print, Save, PDF, or Display.
Click OK.
A message appears: Would you like to release this Batch?
Click Yes to release the batch and No to cancel.
If Yes was selected, a message will appear at the bottom of the screen: The Batch has successfully been released.
The reversal batch will now need to be posted through Payments Journal: How to post a payment batch in Payments Journal

Additional Information

If the Payment Plan Settings are configured to Allocate payments to individual bills, then each Payment Plan payment will create 3 or more receipts in EERP. One receipt is the Category 45 payment, one receipt is the Transfer to receipt for the Category 45 bill, and one or more receipts will be the Transfer from receipts to the underlying bills.
Additional resources for reversing payments can be found here:

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