Option to filter cases based on Status is gone from My Cases

I use the Online Support Incidents portal. Previously, I was able to filter support cases based on one of the available Status Reasons. This has been removed from the My Cases page of the portal. Why?

• tylertech.com
• Online Support Incidents
• Support Portal
• tylertech.microsoftcrmportals.com
• My Cases

The underlying functionality that supports filtering based on Status Reason has been temporarily disabled.

As a work around, we recommend using one of the following options:

• Use Quick Find/Search Results to search the Status Reason of the cases you wish to review.
• Click the Status Reason column to sort the Status Reason alphabetically.
• Use the View filter to review specifically Open or Closed cases. The default View is My Cases - Open.

Looking for more information on Online Support Incidents? Check out the Master Article - Online Support Incidents for all related articles.