Import Meter Reading File Unknown Error Uploading file Please contact your System Administrator
Description of Issue
When trying to upload a file within the Import Meter Reading File. The error, Unknown Error Uploading file Please contact your System Administrator shows and file cannot be uploaded
Context
- UBCIS
- Utility Billing CIS
- Import Meter Reading File
- SaaS
- On Prem
Cause
- The maximum number of files (999) for the program uthhimpt have been saved in the import directory
- New files cannot be saved until some or all of the old files have been removed to make room for new ones
Resolution
- uthhimpt files in the import directory can be archived or deleted to resolve this error.
- SaaS hosted clients should contact SaaS Tyler Systems Management Support or log a case via the Online Support Client Portal
- OnPrem clients can delete or archive files in the import directory following steps outlined here: Munis import directory is full for this program
Additional Information