Contact Notes Not Showing in UB Central

Owned by Knowledge Assistant
Last updated: May 10, 2024 by Moriah Yorkey
1 min read
Description of Issue

When the user goes into UB Central they are not seeing the contact notes that were created in the Accounts program that has notes in them

Context

  • UBCIS

  • Utility Billing CIS

  • UB Central

  • Contact Notes

Cause

There may not be any timestamps for notes.

Resolution

Please contact Utility Billing Support or log a case via the Online Support Client Portal.

Additional Information

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