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Calibrate TouchTime II Biometric Reader
Calibrate TouchTime II Biometric Reader
Description of Issue
Employees unable to log in to TouchTime II with biometrics
Context
- ExecuTime
- ET
- TouchTime II
- Biometric Reader
Cause
Biometric reader requires calibration
Resolution
- On timeclock, select settings (Person with Gear) button in upper right corner
- Enter in the admin settings password
- Don't have a record of this password? Please contact Time & Attendance Support or log a case via the Online Support Client Portal and reference this article
- Select OK
- Navigate to the System tab
- In the drop down, select Reboot to OS
- Select Confirm
- In file explorer, navigate to C:\ramdisk\root
- Hold your finger and release the MCP2200 item (Simulating a right click)
- Select Run as Administrator
- On the desktop of the device, hold your finger and release the Production Application icon (Simulating a right click)
- Select Run as Administrator
- Select the Supervisor button in the upper right corner
- Enter in the password biometric reader password
- Don't have a record of this password? Please contact Time & Attendance Support or log a case via the Online Support Client Portal and reference this article
- Select OK
- Select Reconnect on the COM Port (May need to change to COM 3/4 as these are the typical ones used)
- Select the Calibrate option
- If True is received, device has been calibrated
- If False is received, device is no longer functioning. Contact Support for Create Clock RMA Case.
Additional Information
After reader is calibrated, it should begin working once the application is launched. For assistance with a TouchTime III please check Calibrate TouchTime III Biometric Reader
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