Create Clock RMA Case

After exhausting troubleshooting efforts for a clock issue, the clock will need to be sent in for a repair. 

Common issues:

• Hard drive space is full
• Unintentionally deleted necessary clock files
• Hardware issues such cracked screens, device is hot to the touch, biometric/card reader problems
• Black Screens

• ExecuTime
• ET
• Time and Attendance
• T&A
• Timeclock
• TouchTime

Informational

Please provide the following information and submit a case to Time and Attendance Support via the Online Support Client Portal and reference this article.

• • Short Description of Issue
  • Expiration Date (On Back Label)
  • Serial Number (On Back Label)
  • Model Number (On Back Label)
  • Contact Name
  • Contact Phone Number
  • Return Shipping Address
  • Image of Clock Label and images of all clock sides
  • Time and Attendance Application version
  • Within the Time and Attendance application, is the TouchTime clock profile on the Device Management or Timeclock Management tab

Support will provide a new case for the clock repair process.