ESS Recruiting Application Submission does not send email notification

Description of Issue

When an application is submitted in ESS/Munis, it is no longer sending an email to HR since upgrading to 2019.1
We just upgraded to 2019.1 and it is not sending an email to our HR department when an applicant submits an application

Context

Cause

Resolution

To resolve, you will need to access to the ESS Hosting page
- For Tyler Hosted sites, please reach out to Munis TSM SaaS Support to have them verify email parameters
- For On Premise sites, please use the below steps and feel free to reach out to Munis HR Support for assistance
The ESS Hosting URL can be found in your Site Report
To Login you will need to use the local account MSSADMIN and associated password
Once logged into ESS Hosting, click Edit next to the environment you wish to update
Review the field Default 'From' Email
- We suggest assigning an email that is both valid and can pass through your email security
Click Update at the bottom to lock in any changes
Click System Configuration in the toolbar
Review the Email Server Parameters
- You can use the Test Email to verify an email is able to successfully pass
Please allow ESS upwards to 30 minutes to reset email functionality

Additional Information

Knowledge Assistant