Description of Issue

Biometric reader for TouchTime is not providing any prompt when placing finger

Context

Cause

Insufficient power via POE

Resolution

Verify that clock is receiving at minimum 30W of power from POE+ capable switch
- This can be verified by the green light on the back of the device. If it is blinking, it is not receiving adequate power. A solid light would indicate that the device is receiving the required 30W.
Reboot the device by holding the white button on the back
If issue persists and 30W is confirmed, contact support

Additional Information

If issue still persists after POE+ verification, reference Calibrate TouchTime III Biometric Reader

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