TouchTime Biometric Reader Not Working

Owned by Knowledge Assistant
Mar 31, 2021
1 min read
Description of Issue

Biometric reader for TouchTime is not providing any prompt when placing finger

Context
  • ExecuTime
  • ET
  • TouchTime
  • Biometric Reader
Cause

Insufficient power via POE

Resolution
  1. Verify that clock is receiving at minimum 30W of power from POE+ capable switch
    • This can be verified by the green light on the back of the device. If it is blinking, it is not receiving adequate power. A solid light would indicate that the device is receiving the required 30W.
  2. Reboot the device by holding the white button on the back
  3. If issue persists and 30W is confirmed, contact support
Additional Information

If issue still persists after POE+ verification, reference Calibrate TouchTime III Biometric Reader