Item Number is changing

Owned by Knowledge Assistant
Last updated: Oct 25, 2024 by Moriah Yorkey
Description of Issue

Item number is changed when hitting Enter in the Keywords or Manufacturer Item Number fields

Context

Inventory Management 

Cause

Defect occurs when hitting Enter in the Keywords, Manufacturer Item Number, or Item Catalog fields

Resolution

Install the appropriate work ticket for your version:

  • 2021.8.0.1582 - MUN-410463
  • 2021.9.0.1417 - MUN-480407
  • 2021.10.0.1167 - MUN-480403
  • 2021.11.0.899 - MUN-480404
  • 2021.12.0.385 - MUN-480405

Workaround: 

  • To prevent the issue from occurring, click the Save button to save your changes instead of hitting the Enter key
  • Contact Enterprise ERP Assets and Civic Support to correct the item number with a script
Additional Information