Two employees in payroll with the same advice number

Description of Issue

While printing payroll advices, we had an internal network issue that stopped the print and it had to be restarted. We are now showing the same advice number for two employees on the Advice Register.

Context
  • Munis
  • Payroll Start and Status
  • Print Payroll Advices
  • Manual Check Reconciliation
Cause


Resolution

Contact Payroll Support. A script will need to be run on the employee not showing a record in Manual Check Reconciliation to update their Advice number to 0 so it can be spooled. 

Once the advice number has been scripted to 0:

  1. Go into the Payroll warrant (Payroll>Payroll Processing>Payroll Start and Status. Search for the warrant. Click Accept. Click Change.)
  2. Click the Print Payroll Advices step. Click yes to the active warrant prompt.
    1. There should be 1 advice showing to be printed.
  3. Verify the Starting Check Number is the correct next starting Advice number. Click Print Checks/Adv in the toolbar.
  4. Select the Save option to spool the advice. Click Ok.
  5. Go to Manual Check Reconciliation (Payroll>End of Period>Check Reconciliation>Manual Check Reconciliation)
  6. Search for the employee and warrant number. Verify the record now exists. 
Additional Information