Users are not receiving SRA approval notifications

Owned by Knowledge Assistant
Apr 01, 2021
1 min read
Description of Issue

Users are not receiving SRA approval notifications

Context

Tyler EAM

Cause

The department in the Servicing Department field should have been in the Requesting Department field on the SRA Business Rule

Resolution

Updating departments is not allowed. User must create a new SRA Business Rule with correct department setup.

Additional Information