Reset TouchTime VII to Re-Register

Owned by Knowledge Assistant
Last updated: May 09, 2024
1 min read
Description of Issue

TouchTime VII device was configured for environment that was refreshed. Need to reset device to reconnect to instance

Context
  • ExecuTime
  • ET
  • TouchTime VII
  • TouchTime 7
  • Time and Attendance
Cause

ExecuTime Environment was refreshed. Clock's device.cfg file is set to authorized

Resolution
  1. Using the program WinSCP, Set the connection up with the below information
    1. For File Protocol select SCP
    2. For Host Name enter in the IP Address of the device
    3. In the Username field, enter: root
    4. In the Password field, enter the password
      1. Don't have a record of this password? Please contact Time & Attendance Support or log a case via the Online Support Client Portal and reference this article
  2. Select Login
  3. On the right panel, navigate to cmi > flashdisk
  4. Double click Device.cfg
  5. On the line for authFlag, Modify the 2 to a 0
  6. Select the Save button
  7. Reboot the device
Additional Information

Once complete, the device will be asking for a registration URL. It is recommended to unregister and delete clocks prior to refreshing an environment to not experience this issue.