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Export resolution comments on ESR request task

Export resolution comments on ESR request task

Owned by Knowledge Assistant
May 08, 2024
1 min read
Description of Issue

Can resolution comments on an ESR request task be exported? 

Context

  • Enterprise Service Requests 

  • ESR 

Cause

Informational 

Resolution

  • There is currently no functionality to export the resolution comments to Excel 

  • We are working towards having greater access to this data in future versions of ESR as we plan to send task data to Hub

Additional Information