How to approve partial timecards that are not able to turn green

Description of Issue

The employee and supervisor have approved the timecard but it will not turn green.

Context
  • Time & Attendance

  • Time Approvals

  • Tyler Workflow

Cause

Resolution

Additional Information

In order to approve processed timecards that are stuck in a partial approval:

  1. Login with the admin account

  2. Navigate to Payroll Functions

  3. Select Time Balancing

  4. Select the correct pay period

  5. Uncheck the box for Lock This Pay Period

  6. Select Payroll Revert

  7. Select the correct pay period

    1. (you can either set a filter for the employees in question that are not approved or revert everybody)

  8. Click Revert Payroll

  9. Navigate to Supervisor Actions

  10. Select Time Approvals

  11. Select the Previous Pay Period

  12. Uncheck My Pending Approvals

  13. Uncheck your Filter

  14. Search for the employee in question

  15. Scroll down and select Add New Time Entry or Add New Clock In/Out Entry

  16. Add a dummy entry in the pay period that you wish to re-approve

  17. Once the entry has been created, delete the entry

  18. This should reset the timecard back to red for all levels.

    1. (if there are time-off request’s – edit the entries and save the entries – this should reset it back to red)

  19. Once the timecard is red, have the employee approve and submit and the approvers go through all steps to turn it green.

  20. Once completed, navigate back to Payroll Functions

  21. Select Time Balancing

  22. Select the correct pay period

  23. Check the box for Lock This Pay Period

  24. Navigate to System Configuration

  25. Select Admin

  26. Scroll down and select Time History Processing

  27. Processing Status: Processed or Transferred if you are using two step move to payroll

  28. Pay Period: select the pay period that you reverted previously.

  29. Check the box for Use Timestamps

  30. Select the drop-down list for the pay period in question

  31. Select the check box for Use Company Level

  32. Company: Select your company level name

  33. Select Set Time In History To Selected Status