Apache Tomcat Logs for Content Manager

Log location for Apache Tomcat used with Content Manager

How to Retrieve Content Manager Error logs

• Apache logs

• TCM Logs

• TCM Logging

• Apache Tomcat

• CM Logs

• CM Logging

Log location for Apache Tomcat

Logs are located on the Content manager server, in the following location: 

• <drv>:\Program Files\Apache Software Foundation\tomcat_tylercm[env]\logs

• Ex: D:\Program Files\Apache Software Foundation\tomcat_tylercmprod\logs

The issue occurs at Apache Tomcat start up or shut down:

• Navigate to Apache Software Foundation\tomcat_tylercm[env]\logs folder

• Utilize the timestamps to grab thecatalina.timestamp.log that most closely matches the timeframe when the error occurred

The issue occurs during normal Apache Tomcat operation:

• Navigate to Apache Software Foundation\tomcat_tylercm[env]\logs folder

• Utilize the timestamps to grab the tomcatxx-stderr.timestamp.log and tomcatxx-stdout.timestamp.log that most closely match the timeframe when the error occurred

• Logs when Apache is restarted, something is attached to TCM, etc. Only needed if we are currently troubleshooting Apache issues.

• We recommend clearing anything older than 30 days. 

• For Troubleshooting purposes, we recommend backing up the folder and replicate the issue to gather relevant information more efficiently.