Apache Tomcat Logs for Content Manager

Owned by Knowledge Assistant
Last updated: May 09, 2024 by Moriah Yorkey
1 min read
Description of Issue

Log location for Apache Tomcat used with Content Manager

How to Retrieve Content Manager Error logs

Context

  • Apache logs

  • TCM Logs

  • TCM Logging

  • Apache Tomcat

  • CM Logs

  • CM Logging

Cause

Log location for Apache Tomcat

Resolution

Logs are located on the Content manager server, in the following location: 

  • <drv>:\Program Files\Apache Software Foundation\tomcat_tylercm[env]\logs

  • Ex: D:\Program Files\Apache Software Foundation\tomcat_tylercmprod\logs

The issue occurs at Apache Tomcat start up or shut down:

  • Navigate to Apache Software Foundation\tomcat_tylercm[env]\logs folder

  • Utilize the timestamps to grab thecatalina.timestamp.log that most closely matches the timeframe when the error occurred

The issue occurs during normal Apache Tomcat operation:

  • Navigate to Apache Software Foundation\tomcat_tylercm[env]\logs folder

  • Utilize the timestamps to grab the tomcatxx-stderr.timestamp.log and tomcatxx-stdout.timestamp.log that most closely match the timeframe when the error occurred

Additional Information

  • Logs when Apache is restarted, something is attached to TCM, etc. Only needed if we are currently troubleshooting Apache issues.

  • We recommend clearing anything older than 30 days. 

  • For Troubleshooting purposes, we recommend backing up the folder and replicate the issue to gather relevant information more efficiently. 

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