LDAP Sync Init Error LDAP Integration Not Enabled

Owned by Knowledge Assistant
May 03, 2024
Description of Issue

Trying to use the LDAP Synchronization program gives the following error:

LDAP Sync Init Error: LDAP Integration Not Enabled

or

External User/Employee Sync Init error: No integrations are enabled.

Context
  • On-Prem
  • Post refresh
  • LDAP
Cause

LDAP sync is disabled under LDAP Settings or there are not valid LDAP settings.

Resolution
  1. From the Enterprise ERP menu, navigate to LDAP Settings (System Administration > General Administration > LDAP Settings)
  2. Select the button in the top ribbon that says Enable. (This will switch it to enabled)
  3. If needed, follow the steps in LDAP Sync Setup
Additional Information