Online Support Incidents - Uh oh! It looks like we had some trouble getting things set up

Description of Issue

When I go to log a support case, I get a pop-up error message stating: Uh oh! It looks like we had some trouble getting things set up. Tyler Support has been notified and will be in contact to get your Online Support Incidents account set up correctly. Thank you!

Context

tylertech.com
Client Support
Online Support Incidents

Cause

User account is set up incorrectly.

Resolution

Please reach out to any support team and reference this article.

Additional Information

Looking for more information on Online Support Incidents? Check out the Master Article - Online Support Incidents for all related articles.