ESS Hosting Web Service Root URL Request Timed Out

Owned by Knowledge Assistant
May 10, 2024
1 min read
Description of Issue

Within ESS hosting client configuration page, test connection for the web service root URL generates a request timed out error.

Context

  • Employee Self Service (ESS)

  • EERP (Munis)

Cause

Web service root URL is incorrect.

Resolution

  • Update the Web service root URL to the correct EERP web service URL specified for the environment:

    • Ex. https://FQDN/prod/munis/gas/svc/ws/r/mugws/

  • Click Test Connection to verify successful connection:

    • If successful a message will populate with a green check mark stating Connection was made to https://FQDN/prod/munis/gas/svc/ws/r/mugws/.

  • Scroll down and click Update Client

Additional Information

Please create a case with TSM Support for further assistance in the Support Portal.