Resolution

Locate and launch Putty Configuration on your computer
Select Session under Category list on left side of screen
Populate Host Name with the clock IP address
Leave default port as 22
Click SSH as the Connection type
Click Telnet from the dropdown box
Click open at the bottom of screen
In the username field, enter: root
In the Password field, enter the password
a. Don't have a record of this password? Please contact Time & Attendance Support or log a case via the Online Support Client Portal and reference this article
Select login
Type cd /dev
Type cd input
Type cat touchscreen0
Touch the clock screen
CTRL+C
exit

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