Verify That A Customer Is Active

The batch contains invoices that are billed to inactive customers or addresses. Your permissions do not allow you to post them.

• Invoice Entry and Proof
• Customers
• General Billing
• Accounts Receivable

A customer record has been inactivated

A customer name and or address included in the primary delivery address has been inactivated

General Revenues > Accounts Receivable > Setup > Customers

1. Click Search
2. Enter the Customer ID
3. Click Accept
4. 
   
   1. If the Active checkbox next to the Customer ID is deselected, click Update, check the box, and click Accept
   2. If the Active checkbox is selected, proceed to step 5
5. Under the Contact Information tab, note the values for the Name 1 and Address fields in the primary delivery address, exactly as they're entered
6. Click the Names and Addresses tab
7. Under the Name heading, click the folder icon to the far right
8. Under the Customer Names heading
   1. If the Active checkbox next to the name noted from the the primary delivery address is deselected
      1. click to highlight the name to be activated
      2. click Update
      3. click the Active checkbox
      4. click Accept
   2. If the Active checkbox next to the name noted from the primary delivery address is selected, move on to step 9
9. Click Back
10. Under the Street Addresses heading, click the folder icon to the far right
11. 
    
    1. If the Active checkbox next to the address noted from the primary delivery address is deselected
       1. click to highlight the address to be activated
       2. click Update
       3. click the Active checkbox
       4. click Accept
    2. If the Active checkbox next to the address noted from the primary delivery address is selected, proceed to step 12
12. Click Back and Close to exit the program

If all three items reviewed are set to Active and posting an invoice with this customer Id still results in the The batch contains invoices that are billed to inactive customers or addresses message, please contact Enterprise ERP General Billing & Misc Cash Support

Cannot Post Recurring Invoice Batch With Inactive Customers