On timeclock, select settings (Person with Gear) button in upper right corner
Enter in the admin settings password
1. Don't have a record of this password? Please contact Time & Attendance Support or log a case via the Online Support Client Portal and reference this article
Select OK
Navigate to the System tab
In the drop down, select Reboot to OS
Select Confirm
On the desktop of the device, hold your finger and release the Production Application icon (Simulating a right click)
Select Run as Administrator
Select the Supervisor button in the upper right corner
Enter in the password biometric reader password
1. Don't have a record of this password? Please contact Time & Attendance Support or log a case via the Online Support Client Portal and reference this article
Select OK
Select Reconnect on the COM Port (May need to change to COM 3/4 as these are the typical ones used)
Select the Calibrate option
1. If True is received, device has been calibrated
2. If False is received, device is no longer functioning. Contact Support for Create Clock RMA Case.

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