How to Reverse an AR Adjustment

• Need to reverse or undo an AR adjustment (Write-offs, Expand/Collapse Installments, or WAV).
• Adjustment created with incorrect information.

• Enterprise ERP
• Accounts Receivable
• General Billing
• Adjustment Reversal (aradjinq)
• Adjustments

A Write-off, Expand/Collapse Installments, or WAV adjustment needs to be reversed. 

1. Navigate to the Adjustment Reversals program either by searching or via the following path: Property or General Revenues > Payment Processing > Adjustment Reversals
2. Click Add to create a new batch, Fill in the relevant information.
3. Click Accept.
4. Click Search.
5. Enter the record that needs to be reversed. 
6. Click Accept.
7. Click Reverse Adjustment
8. Select Reason from list
9. Click Accept
10. Click Back to go back to the Adjustment Reversals screen.
11. Click Output-Rel select Yes to release batch
12. Click Post Batch select Output Type then OK
13. Click Yes to complete and post the batch.

• What Adjustments are reversible in Adjustment Reversals
• Additional information regarding Accounts Receivable Reversals can be found here: Master Article - Reverse Accounts Receivable Activity
• General Billing Invoice Adjustments cannot be Reversed in this way as they are not an Accounts Receivable adjustment type. There are two options for undoing a GB Invoice Adjustment:
  • Process an additional adjustment to offset the original.
  • Perform a Journal Reversal on the General Ledger Journal created by the Adjustment, then create a Manual Journal with the correct information. (Note: This will not affect the invoice, so this should only be done if the invoice balance is correct, but the accounts are wrong.)