Thinprint Server Moving to a New Client Server

Owned by Knowledge Assistant
Last updated: May 03, 2024 by Moriah Yorkey
1 min read
Description of Issue

Decommissioning the Old Print Server, ready to turn on the new Thinprint Server

Context

  • ThinPrint

  • Enterprise ERP Munis

  • TSM SaaS

  • ThinPrint Server Migration

Cause

Old Print Server Decommissioned

Resolution

  1. Fully uninstall and remove Thinprint from the old print server

    1. Stop old service

  2. Fully install and configure Thinprint on the new print server

    1. Use existing Client ID and Auth Key (once old service is stopped)

  3. Add printers and names to the new ThinPrint Configuration Screen (TCP / IP only)

  4. Fill out the Printer Template Spreadsheet

    1. Send template to SaaS Support Case

  5. TSM SaaS then updates the Thinprint Configuration 

  6. Downtime will occur temporarily (15-20 Minutes per Printer) as the old printers are removed and the new printers added

Additional Information