How does Munis handle prorating after a Utility Billing rate change
- Knowledge Assistant
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Description of Issue
Charges are not prorating correctly after changing rates.
Context
Munis
Utility Billing CIS
Cause
Munis is calculating the rates in a way that is different than expected
Resolution
Review the documentation attached to this article to determine if Charge Code/Rate Master Rate Effective Type and Proration Type need to be changed to achieve the expected results.
If amounts are still not correct please call support for assistance.
Additional Information