Void function not available in Cashiering

Owned by Knowledge Assistant
Jul 25, 2023
1 min read



Description of Issue

When attempting to void a transaction in Tyler Cashiering, the void button appears grey and cannot be used.



Context

Tyler Cashiering



Cause

The user does not have an active batch.



Resolution

Select Resume or Create a batch in order to allow the function to be usable.



Additional Information

Ensure the following setting is enabled:

  1. Administration > Users > Transaction Security

  2. Enable Can void payments in closed batches.

  3. Save.