Resolution

Confirm user has Can Void Payments in Closed Batches permissions
Create new Cashiering batch
Click Research
Search by Cashiering batch number that has been closed
Click on transaction that you want to void – Void should light up (If transaction hasn’t already been voided)
Choose your reason for voiding and click Accept
Voided transaction should show up in virtual tape on the right
Now you are free to either Close the batch or you can retake the payment if you would like to keep it in the same batch

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