Users in Child Domain Unable to Connect to Cashiering

Owned by Knowledge Assistant
Jul 25, 2023
1 min read



Description of Issue

We have users in a child domain that need to connect to Cashiering, but Cashiering is hosted on a server in the parent domain. When the users attempt to connect to Cashiering, they get: The Server Could Not Be Contacted



Context

  • Cashiering user access

  • Child domain

  • Sub-domain

  • Firewall



Cause

There is a firewall separating the two domains



Resolution

Open port 443 on the firewall.



Additional Information

For any assistance, contact TSM Support.