Printing ReadyForms gives PDF Error 129: Invaild encryption key
Description of Issue
When printing with ReadyForms, a page is printed that contains the following error message: PDF Error 129: Invaild encryption key
Context
- ReadyForms
- Enterprise Forms
- Munis
- Enterprise ERP
Cause
ReadyForms template output type is PDF and not PCL
Resolution
To resolve this error, the output type should be changed from PDF to PCL
- Log in to EERP(Munis) then navigate to Tyler Menu > ReadyForms > ReadyForms Administration
- ReadyForms can also be launched by using the ReadyForms URL provided on the site report.
- Navigate to the applicable form from the left-hand menu of form types, select a ReadyForms template that is in a PDF format
- Click on Output Type, and select PCL.
- Press the Save button.
Additional Information
If you do not have access to ReadyForms, review the following article on how to provide access to ReadyForms Administration.