This payment requires a customer to be selected

Owned by Knowledge Assistant
Jul 24, 2023
1 min read



Description of Issue

Unable to process POS transactions. Getting Error when clicking Pay Now

Error: This payment requires a customer to be selected



Context

  • Tyler Cashiering

  • Payment Type

  • Processing Tab 

  • Require Customer field



Cause

The Require Customer field is selected in the the Processing Tab in the Payment Type settings in Tyler Cashiering 



Resolution

  1. Navigate Tyler Cashiering> Payment Types

  2. Click edit next to the Payment Types

  3. Click the Processing Tab

  4. Turn off Require Customer field

  5. Click Save

  6. Refresh Tyler Cashiering in the web browser

The payment may need to be voided and re-entered for changes to apply.



Additional Information

If the Require Customer field can't be turned off manually, it will need to be scripted in the Tyler Cashiering SQL database. Contact Tyler Cashiering Support for further assistance.