Tyler Cashiering General Billing payment error encountered while validating payments





Description of Issue

Tyler Cashiering General Billing payment received error,  Error encountered while validating payments for external system Munis.  The payment remains Pending



Context
  • Tyler Cashiering

  • Munis

  • Accounts Receivable

  • General Billing



Cause

The CAT Specific record within the Accounts Receivable Settings program for Category 01 has not been created. 



Resolution
  1. Navigate to General Revenues>Accounts Receivable>Setup>Accounts Receivable Settings

  2. Click Cat Specific

  3. Click Add

  4. Click Field Help in the AR Category field.

    1. Select AR Category  '01'.

  5. Click Field Help in the Receipt form field.

    1. Select Receipt form  'XML - XML raw format'.

  6. Tab to the Payments tab.

  7. Uncheck the Use Liability checkbox.

  8. Change Update GL to Yes.

  9. Click Accept.

  10. Close Accounts Receivable Settings program.

Navigate back to Tyler Cashiering and resubmit the General Billing payment transaction.



Additional Information