Incident Date and Time after Invoice is Generated

How can I update the Incident date/time of an accepted and billed Incident Invoice

Can't update incident date/time after generating the invoice

• Munis

• General Billing

• Incidents

In this scenario a user might have already generated an Invoice for an Approved Incident and the time/date was incorrect. Once an Incident is Approved and an invoice is generated Munis will lock the Incident Date/Time to match the Invoice record generated for posting. While Munis will allow the Incident information to be updated on the Invoice Detail Line while in-proof and even after posting which can be done in Adjust Invoices, it will not allow the user to locate and update the originating Incident record. This functionality is working as intended. 

If a site will need a generated and posted incident modified, Munis support will need to manually intervene behind the scenes. Please submit a case with Munis Support and supply all applicable information if possible.