Master Article - Tyler Cashiering Hardware Issues

This article is a collection of Tyler Cashiering resources to aid in troubleshooting hardware issues.

• Tyler Cashiering (TC)
• Hardware Console
• Hardware Drivers
• EPSON
• Honeywell
• Cash Drawer
• Credit Card Reader
• Hardware Matrix

Hardware issues may be the result of incomplete installation of drivers, order of installation, permissions on the workstation, or other.

Hardware Console and Client

• How to Install Cashiering Hardware Console
• How to Uninstall Cashiering Client or Hardware Console
• Need Cashiering Installation File for Workstation
• Hardware Console Button Greyed Out in Tyler Cashiering
• Tyler Cashiering Hardware Console Icon Not Present in System Tray
• How to Restart Cashiering Hardware Console

Printers

• Error Initializing Epson TM-S9000 in Hardware Console
• How to Update Epson TM-S9000 Receipt Printer in Hardware Console
• How to Update Epson TM-6000V Receipt Printer in Hardware Console

Other

• Supported Cashiering Hardware
• Cashiering Hardware Drivers
• Installing Honeywell Scanner Tyler Cashiering 2019.1 and up

Troubleshooting questions

• Has this ever worked?
• When did the issue begin?
• When did it last work?
• What changed in-between?
• Does this affect all workstations and/or users? 

Epson Printers/MICR

• As of versions 2019.1.12+, 2019.3.6.0+, and 2020.1.3.1+ the Cashiering Client and/or Hardware Console installer no longer includes the device drivers and they must be installed separately.
  
  • Cashiering Hardware Drivers
• Has the printer worked previously?
  • If no changes were made (upgrades, new workstation installs, etc.) and it stopped working suddenly, it is likely an issue with the printer itself.
  • If it's never worked on the workstation, it likely is a driver issue
• If Cashiering was recently upgraded or devices haven't worked since upgrading, check device drivers
• At least after v2019.1.12 and 2019.3.6, you typically do not need to uninstall the Cashiering client and Hardware Console if you can narrow down the issue is related to device drivers. 
• Supported device drivers rarely change. Once the right device drivers are installed, they shouldn't need to be updated unless the new devices are being added
• When the USB receipt printer is plugged into the workstation, it will show up in Control Panel > Devices and Printers under Unspecified

Hardware Console

• v2018: Hardware configuration is part of the client
• v2019.1 and 2019.3: Hardware Console is separate from the desktop client
• v2020+: Hardware Console is installed on workstation, client is web based
• HardwareService.exe needs to be running (May be named different depending on the version)
  • When running, Hardware Console will be in the system tray
  • Launch Tyler.Cashiering.HardwareService.exe from installation path. 
    • Ex: C:\Program Files (x86)\Tyler Technologies\Tyler Cashiering\HardwareConsole
• Users need modify permissions to the Hardware Console folder for certain features to work properly such as the MICR
  • See How to Install Cashiering Hardware Console for steps
• If the Cashiering client give errors communicating with the Hardware Console, what exactly triggers the error?
  • Ex: printing receipts, check validation, credit card payments, cash payments, etc.
• Hardware Console has it's own logs separate from Cashiering application logs
  • Can be accessed in the Hardware Console or from the Hardware Console folder
    • Ex: C:\Program Files (x86)\Tyler Technologies\Tyler Cashiering\Hardware Console\Logs
• Verify Hardware Console version matches Cashiering version
  • Version number found in top right hand corner of Hardware Console
  • Hardware Console can be launched from the system tray
    • On the bottom right corner of desktop, click the arrow to show hidden items
    • Right click the Hardware Console icon > click Tyler Cashiering Hardware Console
  • If version number does not match, uninstall incorrect version and install correct version.

• Issues after upgrading

  • Check for leftover Cashiering installations in Control Panel > Programs > Programs and Features or Apps & Features
  • Check for leftover folders in C:\Program Files (x86)\Tyler Technologies
  • If old versions were leftover, uninstall all versions and reinstall correct version

Different version's installers have different default installation paths

• 2017, 2018, up to 2019.1.11, up to 2019.3.5
  • C:\Program Files (x86)\Tyler Technologies\Cashiering
• 2019.1.12+, 2019.3.6+, 2020.1+
  • C:\Program Files (x86)\Tyler Technologies\Tyler Cashiering
• 2021.1.11+, 2021.6.0+
  • C:\Program Files (x86)\Tyler Technologies\Cashiering (Web)