EPL Testing connection failed in the EPL financial integrations

Owned by Knowledge Assistant
Jul 25, 2023
1 min read



Description of Issue

EPL Testing connection failed in the EPL financial integrations

Error: Authentication Failed: Make sure your URL, User Name and Password are correct



Context

  • EPL Financial Integrations

  • Web Services URL

  • Tyler Cashiering

  • Energov/EPL




Cause

The URL for the web services in EERP (Munis) to setup the financial integration is getting cut short because there appears to be a limit of 70 characters creating a wrong web service URL and prompting the authentication error



Resolution

  1. In EnerGov Navigate to System Settings > System Integration > Tyler Financial Integration

  2. Verify that the URL is in this format: https://exampleapp.tylerhost.net/1288test/munis/gas/svc/ws/r/mugws/arwshdlr

  3. If URL is not in this format, the URL will need to be updated to format example listed above 



Additional Information