TID-W Advanced Tier - End user MFA setup

Owned by Knowledge Assistant
Last updated: Jun 07, 2024
Description of Issue

TID-W Advanced tier is owned and users need to set up MFA for Okta logins

Context
  • TID-W
  • TID-W Advanced
  • Okta
  • Workforce Profile
Cause

MFA needs to be set up for a user by a site's admin user account.

Resolution
  1. Log into the Identity Workforce Profile Manager using account with Admin rights
    1. Access Identity Workforce Profile Manager
  2. Navigate to Security Settings > Extra Verification
  3. Click Setup on the desired MFA option
  4. Follow prompts for designated MFA option
  5. Confirm login is successful with MFA
Additional Information

If you would like licensing information for Advanced Tiers or Custom Core IDP for TID-W Federations, please reach out to your Tyler Sales Representative. Contact Tyler Systems Management Support or submit a case via the Online Support Client Portal for additional assistance.