Bill Detail Adjustments Held Interest amounts missing

Owned by Knowledge Assistant
Jul 21, 2023
1 min read



Description of Issue

Bill Inquiry shows Held Interest on bill but when adjusting the Held Interest through the Bill Detail Adjustment program



Context

  • Property Tax Billing

  • Accounts Receivable

  • Bill Detail Adjustments

  • Bill Inquiry



Cause



Resolution

Development is currently researching the issue. 

Workarounds until a fix is available:

  • Reverse Payment activity that created the Held Interest. Reapply payment towards on-the-fly Interest or Waive Interest. 

  • Use Forgive Interest program to waive the Held Interest.



Additional Information