TCM error communicating with server
- Knowledge Assistant
- Moriah Yorkey
Owned by Knowledge Assistant
Description of Issue
End user encounters The system has encountered a problem communicating with the server. Please verify the status of any unsaved work when accessing the full client
Context
TCM
TCM Full Client
Connection Refused
Cause
The TCM DNS A records are incorrect or are pointed to the wrong IP address
Resolution
Verify DNS for TCM by using nslookup to ensure that the IP address returned matches that of the TCM server. If DNS points to the wrong server, change the DNS to point to the correct server
Additional Information
This issue typically pertains to new installations and server transfers involving TCM
Other related error messages may include the server/port is unavailable or an error communicating with the server
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